If a customer requests less than half ice, what up-charge applies?

If a customer requests less than half ice, what up-charge applies?

• A. Inform the customer there is a $1 up-charge for the additional milk.
• B. There is no up-charge.
• C. Charge $0.50.
• D. Suggest a smaller drink.

Answer: (A)

When a customer asks for less ice, the drink’s balance changes because more liquid is left in the cup. To keep the intended flavor and consistency, the barista may need to add extra milk. That additional ingredient and the extra preparation time justify an up-charge. The policy in this case is a $1 up-charge for the extra milk, and you should communicate that cost to the customer upfront so there are no surprises. This explains why there is a charge: it reflects the extra milk being used and the extra effort to adjust the recipe.

When a customer asks for less ice, the drink’s balance changes because more liquid is left in the cup. To keep the intended flavor and consistency, the barista may need to add extra milk. That additional ingredient and the extra preparation time justify an up-charge. The policy in this case is a $1 up-charge for the extra milk, and you should communicate that cost to the customer upfront so there are no surprises.

This explains why there is a charge: it reflects the extra milk being used and the extra effort to adjust the recipe.